Privacy Policy

Last updated: March 2026

1. Information We Collect

Cleaver-Brooks ("we," "us," or "our") collects information when you interact with our website and services. This includes:

• Personal Information: Name, email address, phone number, company name, and job title provided through inquiry forms and quote requests
• Technical Information: IP address, browser type, operating system, referring URLs, and pages visited on our Site
• Project Information: Boiler capacity requirements, fuel type preferences, application details, and other technical specifications you provide

2. How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide boiler system quotations
• Connect you with authorized representatives in your region
• Send technical documentation and product updates you have requested
• Improve our website functionality and user experience
• Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Authorized Cleaver-Brooks representatives and distributors to facilitate your inquiry
• Service providers who assist with website operations, analytics, and communication
• Legal authorities when required by law or to protect our legal rights

4. Cookies and Tracking

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may limit some Site functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Inquiry data is typically retained for 36 months.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to processing of your personal information

8. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us for removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, contact us at [email protected] or write to: Cleaver-Brooks, Attn: Privacy, Thomasville, GA 31792, USA.